Terms of Service

Last updated: June 1, 2026

Welcome to Botnix Cloud. These Terms of Service ("Terms") govern your use of the services provided by Botnix Cloud ("we", "us", "our"), including but not limited to VPS hosting, shared hosting, cloud hosting, game server hosting, domain registration, and related infrastructure services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

• "Service" refers to all hosting, infrastructure, and related products provided by Botnix Cloud.
• "User" or "Client" refers to any individual or entity that registers for or uses our services.
• "Account" refers to the user's registered account on our client portal at billing.botnix.in.

2. Eligibility

You must be at least 18 years old to use our services. By creating an account, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding agreement.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are solely responsible for all activities conducted through your account.

4. Service Usage & Acceptable Use

You agree not to use our services for any unlawful or prohibited purpose, including but not limited to:

• Distributing malware, viruses, or any harmful software
• Conducting DDoS attacks or port scanning against third-party systems
• Hosting content that infringes on intellectual property rights
• Sending spam or unsolicited bulk email
• Mining cryptocurrency without prior written approval
• Hosting content related to illegal activities under Indian or international law
• Running Tor exit nodes or open proxies without prior approval

We reserve the right to suspend or terminate any account that violates this acceptable use policy, with or without prior notice.

5. Billing & Payment

• All services are billed in Indian Rupees (INR) or USD.
• Payment methods include UPI, credit/debit cards, net banking, and other payment gateways as available.
• Services must be renewed before the due date to avoid suspension or termination.
• Overdue invoices may result in service suspension after a 3-day grace period.

6. Service Level Agreement (SLA)

Botnix Cloud targets 99.99% uptime on core infrastructure. Detailed SLA terms, including credit calculation methodology For details on our uptime guarantee and SLA credits, please review our separate SLA page.

7. Data & Backups

While Botnix Cloud implements reasonable backup systems, users are ultimately responsible for maintaining their own backups. We strongly recommend that all clients maintain independent backups of their data. Botnix Cloud shall not be held liable for any data loss.

8. Intellectual Property

All content, branding, and materials on botnix.cloud and related properties are owned by Botnix Cloud. You may not reproduce, distribute, or create derivative works without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Botnix Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or in connection with the use of our services.

Our total aggregate liability for any claims arising from the use of our services shall not exceed the total fees paid by you to Botnix Cloud in the twelve (12) months preceding the claim.

10. Termination

Either party may terminate the service at any time. Upon termination, the user must retrieve their data before the service end date. Botnix Cloud reserves the right to delete data after 7 days following service expiry.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

12. Changes to Terms

Botnix Cloud reserves the right to update these Terms at any time. Changes will be effective upon posting to this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms of Service, please contact us at: legal@botnix.cloud or via our billing portal support tickets.