Privacy Policy

Last updated: June 1, 2026

Botnix Cloud ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services and visit our website.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect:

• Full name and contact details (email, phone number, address)
• Billing information (company name, billing address)
• Payment information (processed securely via Razorpay — we do not store card numbers)
• Government ID for verification purposes (when required)

1.2 Technical Information

We automatically collect certain technical data, including:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies

1.3 Service Usage Data

We may collect data related to your use of our hosting services, including:

• Server resource usage (CPU, RAM, bandwidth, storage)
• Support ticket history and communications
• Service configuration and settings

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our hosting services
• To process payments and generate billing invoices
• To communicate with you about your account, services, and support requests
• To send service-related notifications (outage alerts, renewal reminders)
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations under Indian law
• To analyze usage patterns and improve our website and services

3. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Payment processors: Razorpay for secure payment processing
• Domain registrars: For domain registration services (WHOIS data)
• Analytics providers: Google Analytics and Microsoft Clarity for website analytics
• Communication tools: Tawk.to for live chat support
• Law enforcement: When required by Indian or international law

4. Cookies

We use cookies to:

• Remember your session and login state
• Analyze website traffic and user behavior
• Improve website functionality and performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls and authentication for internal systems
• Regular security audits and vulnerability assessments
• DDoS protection on all infrastructure

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for up to 3 years to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for specific purposes

To exercise any of these rights, contact us at privacy@botnix.cloud.

8. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal bases for processing include consent, contractual necessity, and legitimate interests.

9. Indian IT Act Compliance

Botnix Cloud complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We implement reasonable security practices as required under Indian law.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact

For privacy-related inquiries, contact us at:

• Email: privacy@botnix.cloud
• Address: Mumbai, Maharashtra, India