Refund Policy

Last updated: June 1, 2026

At Botnix Cloud, we want you to be completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued for our various products and services.

1. Hosting & Other Plans — 7-Day Money-Back Guarantee

All hosting plans (including Shared Hosting, Cloud Hosting, Managed WordPress, eCommerce Hosting, Reseller Hosting, and Game Server Hosting) come with a 7-day money-back guarantee.

• If you are not satisfied with your service, you may request a full refund within 7 days of your initial purchase.
• The 7-day money-back guarantee applies only to the first invoice of a new service. Renewals are not eligible.
• Refunds are processed within 7–10 business days.
• Free domains included with annual plans are non-refundable. If a free domain was claimed, the domain registration fee will be deducted from the refund amount.

2. VPS Hosting & VDS

VPS and VDS (Virtual Dedicated Server) plans are provisioned automatically and consume dedicated resources immediately upon activation. As such:

• VPS and VDS services are generally non-refundable and excluded from the 7-day money-back guarantee.
• In cases of documented service failure attributable to Botnix Cloud (e.g., prolonged downtime exceeding SLA), partial refunds or service credits may be issued at our discretion.
• Requests for exceptions must be submitted within 48 hours of purchase via support ticket.

3. Game Server Hosting

Game server hosting plans are eligible for our 7-day money-back guarantee. If you encounter setup issues or are unsatisfied with performance, you can request a full refund within 7 days of purchase.

4. Domain Registration

Domain registrations are non-refundable. Once a domain is registered, the registration fee cannot be reversed as it is processed through the upstream registry.

• Domain renewals are non-refundable.
• Domain transfers are non-refundable once initiated.
• Premium domain pricing is final and non-negotiable.

5. Add-On Services

Add-on services such as additional IP addresses, backup storage, extra bandwidth, and control panel licenses are non-refundable once activated.

6. How to Request a Refund

To request a refund, please:

1. Log in to your account at billing.botnix.in
2. Open a support ticket with the subject "Refund Request"
3. Include your service details and reason for the refund
4. Our team will review and respond within 24–48 hours

Alternatively, you can reach us via email at billing@botnix.cloud.

7. Exceptions

Botnix Cloud reserves the right to deny refund requests in cases of:

• Violation of our Terms of Service or Acceptable Use Policy
• Fraudulent activity or chargebacks
• Repeated refund requests (refund abuse)
• Services that were suspended due to policy violations

8. Contact

For billing inquiries or refund questions, contact us at: billing@botnix.cloud or via our billing portal support tickets.